Christmas retail results: An interpretation

Today’s retail results reflect an economy that is in transition. Those companies that have a blended point of purchase proposition are in a stronger position than others. But the results and are a mixed bag and include companies that have outperformed expectations and those that are about to have difficult conversations with their financiers in the weeks to come.

To paraphrase Gerald Ratner who was interviewed on Radio 5 Live today “Those companies who are in second place are nowhere, those companies that offer a premium brand with a premium propositions are going to win”

So what’s changed from last year when even those who had a great proposition but were in second place were making a profit.  It’s an age old belief that is being played here by consumers globally. People only buy from people they know and trust when money is tight. Brands that are succeeding today have a history of value, a proposition that is current and a relationship with the shopper that transcends the rest.

A quick look at the financial papers today confirms who is doing it right and who is playing catch up. M&S, JLP, Next and Sports Direct are the bell weather stocks that are controlling this space. Companies playing catch-up include Game, WHSmith and HMV. Is it time to reduce the foot print on the High Street and to warehouse stock on-line?  20 years ago rents contributed 10% cost for any High Street retailer. Today it’s closer to 20%.

Out of town centres are running at approximately 12% of cost base. The consumer spends less time on the High St and more time on-line. Why would any retailer open up on the High St today? Pop up shops are becoming with the norm in the Mall and on the High St. Why? Because the rents are not competitive and the consumer is letting someone else take the delivery charge.

In a competitive market where sales are at best stagnating controlling the cost base has always been the answer. But that was before the maturing of on-line shopping. It’s important today to understand what percentage of retail is derived from on-line sales, shops and cost control. Now is the time to build a trusted blended proposition that drives success from less on the shelf on-line.

Plan past now

Is it me or has business been hoarding it’s optimism as we wait for the political class to come the rescue of the global consumer.

If that is so, then when do we start to plan for the future? It’s widely acknowledge that local political leaders are behind the start line and still putting on their running shoes. Isn’t it about time global trading companies changed their collective approach. Is now the time to create opportunity beyond today, to look to the future and say to ourselves “Where do I want to be in 3 years time”.

That’s what every MBA course will tell you. “Plan for the future and deliver today”. The problem is we are so scared of the future, we have forgotten to look beyond today. It’s worth asking yourself what you are doing to create wealth for yourself tomorrow. Very soon tomorrow will become today, and you won’t have a plan.

Recent History.

In 2007 we ran a series of seminars where we predicted this economic down turn. (reference http://www.categoryvision.com/global-outlook/) We argued that the growth in commodities and the cash volume required to sustain the global aspirational growth cycle the world was in, would run out.

What triggered this debate was the rise in the Euro against the dollar, which at that time was being referenced as a safe haven currency. How times have changed.  Identifying the unusual,  allowed us to examine the facts and recognise that a global currency based on cross boarder trading, without political and financial union was a risk. We didn’t have the nerve at the time to flesh out the value of that risk, because already it was looking too extreme!

Ironically it was the abandonment of global fiscal control by the world leadership in the mid 90′s, that allowed the consumer to demand more goods and services. The global economy grew as emerging markets needed wealth to finance it’s exploding populations. Enter India, China, Brazil and Russia to produce the goods that we in the developed economies demanded. How was this demand created? By relaxing consumer credit, which we consumers in the zuK and USA, then pumped into real estate, which kept increasing in value.

America, UK and Europe had been persuading the embryonic political democracies of the BRICK’s to create manufacturing based economies. This initiative had been promoted for the past decade. This manufacturing strategy met the growth in demand  for consumer goods being created in the West. Optimistic growth and wealth forecasts allowed western governments to provide for an affluent, yet ageing economy.

The EU currency had a huge dependency on the public sector for employment in southern EU countries, a bloated pensions dependency in the northern EU sector and in the USA and UK we had a need to create cash to service the finance sector and our ever increasing credit crunch debt.

In the UK the liquidity of global money created individual wealth for some whilst delivering huge tax receipts to the exchequer, to fund the public sector investment program launched by the then Labour government in 1997. This investment program in the public sector was long over due, as previous administrations had continually over looked the need for a robust health and education sector.

With public sector investment initialised, the UK set about transforming its economy from a serviced based economy to a knowledge lead trading nation. Incidentally this was the second time in twenty years the UK Plc was being asked to make such a paradigm shift. Intellectual property and “Smart Co’s” had been identified by the financial strategists as the correct direction of travel for the UK economy.

Bio sciences, mobile and device infrastructure development was seen as the way to go. ( not surprising therefore that the guts of the IPhone developed by the UK in UK ). I know Steve Jobs was a genius, the man who got the IPod to market, but the guy who designed all of Apples products from the iMac forward, was a Brit. Educated in London and Newcastle, Sir Jonathan Ive, knighted Jan 2012,  was the design force behind the iconic Apple brand.

The chip used in the IPhone and most mobile devices was originally developed in Cambridge, Great Britain in the 1980′s. The worlds largest mobile network operator is Vodaphone, a UK company based out of Newbury. We lead the patent market in Bio Science, we have always known how to invent and design.

The future of UK Plc lies in its entrepreneurial knowledge program. “Small is the new Big” to quote Seth Goddin, but we need the business culture of risk adverse management to change.

We have a generation of business leaders, politicians and strategists who are under forty. Male or female, age doesn’t discriminate. If your over forty and still in the game, you are in a privileged and key position. Why? Because the chances are you have lived through two, if not three recessions. Those under 40 haven’t.  The sooner the government and company shareholders wake up to this fact the sooner we can come out of this situation, which many believe has been bought on by fear and analysis paralysis. Yes there is no liquidity in the financial global system, but the corporate global economy is loaded.

RIM is about to be taken over because it is considered to weak to compete, despite the fact it has $ 1.5 billion in the bank. No doubting like Nokia and Motorola, RIM is a busted brand, but what’s going to happen to that cash? If RIM had spent the money in the good times, instead of thinking IPhone wasn’t competition, maybe it would be in a stronger position. But that $1.5 billion is next to useless right now. And RIM isn’t unique. There are many big companies out there thinking too small.

Let’s look at some game changer decisions from the past. Nokia was a lumber company that produced rubber trees as one of its bi products. It used that raw material to become the largest manufacturer of mobile phones globally. Nokia became so good at it, that it designed the IPhone of its day, the 6310. Then it sat back and did nothing. Now it’s managed by Microsoft, a company that uses its money to regenerate itself every five years. Microsoft was never the first to develop anything, but when it went into market it’s goal was to own the space. It used it’s cash reserves to grow.

My point is this, companies need to stop hoarding and start investing.

So where is the future? What does it look like? Many UK students are enrolling on Bio Science degree courses some to become Bio Science entrepreneurs some are wanting to pursue a career in the global financial. Others are developing legal and accounting skills, but all are moving into the knowledge economy that the UK will be so dependent upon in 2020.

So isn’t it time UK Plc stopped planning for today and started to look towards the future. We are the world leaders in transition management.  No nation has morphed as much as we have in the past two decades.

It’s time to move beyond “now”

Europe: What now?

Last night David Cameron made a decision that will shape our economic future for the next decade at least. By protecting the UK Financial Industry he has allowed UK Plc to manage it’s own destiny.

Prior to last night we were a peripheral player in Europe as we were not part of the Euro, although in Europe. Therefore very little has changed today. Tomorrow however is a different story. UK Plc is now capable of climbing out of its own recession, it doesn’t have to rely on Europe to set the speed.

Why is this so. The housing market will become the engine of economic recovery. For every job created in the construction industry 3 other jobs a created. House building is fuelled by mortgages and loans provided by the finance industry. To kick start this process, deregulation in the planning industry must release the breaks for economic recovery.

Further exposure to economic european taxes and increased debt from failing nations will stall this recovery.

The UK economy is fundamentally different from that of France and Germany. Our economy is service lead and knowledge based and as the leading global financial market David Cameron had to protected this industry otherwise we would be assigned to the debt scrap heap of Europe.

Man-O-Man

Now I don’t know about anyone else but I quite fancy myself in the kitchen.  I enjoy the creating, but hate the washing up afterwards.  So I am always looking for ways to reduce the pain of the post-cookingtidy up.

The other thing you need to know about me is that I love John Lewis Partnership – more specifically the Audio and Kitchen departments.  The answer is obvious, it’s the gadgets.  Just love the gadgets.  It’s the only way my wife will go shopping with me.  I am deposited in either department and told not to spend anything.

That’s hard isn’t it?  But I have satiated my desire for everything Audio and have now turned my attention to everything Kitchen.  I am looking to find tools or gadgets that save preparation time or washing up time.

So what do I need?  A kettle to boil water, obviously, but it’s got to get past the ‘wife’ test. i.e. it has to be matching, functional and reliable.  Simple you would think – but for those in the know – this is not as easy as it may seem.

How much do you pay?  What do you want it to do?   Boiling water is not as easy as you may first think.  Does the kettle have to be automatic, cordless, metal chrome or silver plastic?  Black, pink, green, red or blue?  What brand do we like, aspire to or expect?  Do we want the design to be retro or modern?  How will we fill it and where will we fill it from?  Do we want a built-in water purifier, and, if we live in a hard water area, how long will it be before we have to de-scale it?  Therefore what kettles are compatible with what de-scaling products?

Now, as a bloke I started a spreadsheet however, for my wife all this was in her head.  I was being very scientific and as objective as the analysis would allow.  After many hours of research I concluded that the kettle my wife had selected in John Lewis, 2 weeks previously, was the same as the one my spreadsheet had chosen.

Rule 1: Women are always right (unless they are multi-tasking of course)!

This exercise got me thinking – what time saving devices do we have and why?  Here is a selection:

  • Toaster Dualit – has been replaced twice in 18 months.  6/10
  • Kettle Morphy Richards – perfect.  9/10
  • Coffee Maker Nespresso – fantastic but the coffee has to be bought on-line.  4/10
  • Ice Cream Maker Magimix – used 3 times – pointless.   Too much faff.   3/10
  • Pasta Maker Jamie Oliver – one failed attempt.  0/10
  • Cooker Britannia – 2 cookers and 6 rings – why?  5/10
  • Slow cooker Slo Cook Used 3 times – just use a saucepan.  5/10
  • Sandwich maker Tefal – simple.  8/10
  • Electric Grill George Foreman – bought and binned.  0/10

I am sure that kitchen manufacturers are colluding with the fashionista buyers of kitchenware who demand more kitchen storage.  Tupperware falls into this bracket.  We have yards of the stuff.

Best device so far is the kitchenette blender.  The design is suitably retro and the speed, function and noise is understated.  I am sure we all have similar stories of ‘must-have gadgets’ that never see the light of day.

I know that we, the shallow shopper, only have ourselves to blame, but the books – where did they come from?  Just look around your kitchen and ask yourself, where did that cookery bookshelf come from?  How did it get there and where did all those celebrity chef cookery books come from?

Then ask yourself, when did you last cook from the ingredients upwards?  I ask this as I make a Spaghetti Bolognese, using my Paul Newman sauce, Napolina spaghetti and organic Waitrose mince.

Utensils used include: two wooden spoons, two saucepans and 4 kettles of hot water, bread from the supermarket and a lovely bottle of fridge cold Montana Rose.

Now that’s cooking, man-style!

Beatles or The Rolling Stones on Linkedin

Recently on LinkedIn we asked a series of questions relating to partnership or pairs.

Like most relationships we were intrigued with the notion that opposites attract.  We started with simple phrases, allowing people to respond to the word or phrase they preferred.

We recognised that LinkedIn as a closed group, and the responses, were those who chose to answer this curious set of questions. So what of these questions?  They consisted of various opposites including “Summer or Winter?  Book or TV?”  Different questions were posted on LinkedIn each day over a 30 day period.

We expected little but we were surprised.  Those who answered had various profiles and the responses were wide-ranging, some were controversial in places, but above all were thought-provoking. When we analysed the results we quickly realised, we needed to develop a sampling model that was more encompassing, that had a wider reach and that utilised a more credible methodology.

You can participate in our new questionnaire here. We focussed on popular culture, ranging from rock bands, through movies, technology to lifestyle.  Questions included – Stones or Beatles?  Bill or Mac?  Snow or sun? So back to the questions polled.  Another thread quickly emerged as we tried to increase the momentum of questions supplied.  Namely, the understanding that people had for the perceived good over bad.  It is often anticipated that in times of economic downturn the majority of respondents choose safe and traditional answers, e.g. more people chose The Beatles than The Stones.

However we realised that people also challenged the norm depending on brand recognition.  Apple over PC?  Apple tended to be favoured.  Summer vs Snow – people chose snow. What else did our survey tell us?  We learnt that people instinctively recognised the value of team.

When asked about Lennon or McCartney people still preferred the collective talents of The Beatles and McCartney over Lennon?  Although the iconic songs remained with Lennon. Maybe The Stones remain Top of the Pops because the team of Jagger and Richards play to each other’s strengths. Break the team up like Lennon and McCartney and the individual parts do not outperform the sum of the parts.

So maybe the conclusion is that employers need to think long and hard before teams are broken up to save costs.

To do so may lead to irreconcilable differences