Plan past now

Is it me or has business been hoarding it’s optimism as we wait for the political class to come the rescue of the global consumer.

If that is so, then when do we start to plan for the future? It’s widely acknowledge that local political leaders are behind the start line and still putting on their running shoes. Isn’t it about time global trading companies changed their collective approach. Is now the time to create opportunity beyond today, to look to the future and say to ourselves “Where do I want to be in 3 years time”.

That’s what every MBA course will tell you. “Plan for the future and deliver today”. The problem is we are so scared of the future, we have forgotten to look beyond today. It’s worth asking yourself what you are doing to create wealth for yourself tomorrow. Very soon tomorrow will become today, and you won’t have a plan.

Recent History.

In 2007 we ran a series of seminars where we predicted this economic down turn. (reference http://www.categoryvision.com/global-outlook/) We argued that the growth in commodities and the cash volume required to sustain the global aspirational growth cycle the world was in, would run out.

What triggered this debate was the rise in the Euro against the dollar, which at that time was being referenced as a safe haven currency. How times have changed.  Identifying the unusual,  allowed us to examine the facts and recognise that a global currency based on cross boarder trading, without political and financial union was a risk. We didn’t have the nerve at the time to flesh out the value of that risk, because already it was looking too extreme!

Ironically it was the abandonment of global fiscal control by the world leadership in the mid 90′s, that allowed the consumer to demand more goods and services. The global economy grew as emerging markets needed wealth to finance it’s exploding populations. Enter India, China, Brazil and Russia to produce the goods that we in the developed economies demanded. How was this demand created? By relaxing consumer credit, which we consumers in the zuK and USA, then pumped into real estate, which kept increasing in value.

America, UK and Europe had been persuading the embryonic political democracies of the BRICK’s to create manufacturing based economies. This initiative had been promoted for the past decade. This manufacturing strategy met the growth in demand  for consumer goods being created in the West. Optimistic growth and wealth forecasts allowed western governments to provide for an affluent, yet ageing economy.

The EU currency had a huge dependency on the public sector for employment in southern EU countries, a bloated pensions dependency in the northern EU sector and in the USA and UK we had a need to create cash to service the finance sector and our ever increasing credit crunch debt.

In the UK the liquidity of global money created individual wealth for some whilst delivering huge tax receipts to the exchequer, to fund the public sector investment program launched by the then Labour government in 1997. This investment program in the public sector was long over due, as previous administrations had continually over looked the need for a robust health and education sector.

With public sector investment initialised, the UK set about transforming its economy from a serviced based economy to a knowledge lead trading nation. Incidentally this was the second time in twenty years the UK Plc was being asked to make such a paradigm shift. Intellectual property and “Smart Co’s” had been identified by the financial strategists as the correct direction of travel for the UK economy.

Bio sciences, mobile and device infrastructure development was seen as the way to go. ( not surprising therefore that the guts of the IPhone developed by the UK in UK ). I know Steve Jobs was a genius, the man who got the IPod to market, but the guy who designed all of Apples products from the iMac forward, was a Brit. Educated in London and Newcastle, Sir Jonathan Ive, knighted Jan 2012,  was the design force behind the iconic Apple brand.

The chip used in the IPhone and most mobile devices was originally developed in Cambridge, Great Britain in the 1980′s. The worlds largest mobile network operator is Vodaphone, a UK company based out of Newbury. We lead the patent market in Bio Science, we have always known how to invent and design.

The future of UK Plc lies in its entrepreneurial knowledge program. “Small is the new Big” to quote Seth Goddin, but we need the business culture of risk adverse management to change.

We have a generation of business leaders, politicians and strategists who are under forty. Male or female, age doesn’t discriminate. If your over forty and still in the game, you are in a privileged and key position. Why? Because the chances are you have lived through two, if not three recessions. Those under 40 haven’t.  The sooner the government and company shareholders wake up to this fact the sooner we can come out of this situation, which many believe has been bought on by fear and analysis paralysis. Yes there is no liquidity in the financial global system, but the corporate global economy is loaded.

RIM is about to be taken over because it is considered to weak to compete, despite the fact it has $ 1.5 billion in the bank. No doubting like Nokia and Motorola, RIM is a busted brand, but what’s going to happen to that cash? If RIM had spent the money in the good times, instead of thinking IPhone wasn’t competition, maybe it would be in a stronger position. But that $1.5 billion is next to useless right now. And RIM isn’t unique. There are many big companies out there thinking too small.

Let’s look at some game changer decisions from the past. Nokia was a lumber company that produced rubber trees as one of its bi products. It used that raw material to become the largest manufacturer of mobile phones globally. Nokia became so good at it, that it designed the IPhone of its day, the 6310. Then it sat back and did nothing. Now it’s managed by Microsoft, a company that uses its money to regenerate itself every five years. Microsoft was never the first to develop anything, but when it went into market it’s goal was to own the space. It used it’s cash reserves to grow.

My point is this, companies need to stop hoarding and start investing.

So where is the future? What does it look like? Many UK students are enrolling on Bio Science degree courses some to become Bio Science entrepreneurs some are wanting to pursue a career in the global financial. Others are developing legal and accounting skills, but all are moving into the knowledge economy that the UK will be so dependent upon in 2020.

So isn’t it time UK Plc stopped planning for today and started to look towards the future. We are the world leaders in transition management.  No nation has morphed as much as we have in the past two decades.

It’s time to move beyond “now”

Man-O-Man

Now I don’t know about anyone else but I quite fancy myself in the kitchen.  I enjoy the creating, but hate the washing up afterwards.  So I am always looking for ways to reduce the pain of the post-cookingtidy up.

The other thing you need to know about me is that I love John Lewis Partnership – more specifically the Audio and Kitchen departments.  The answer is obvious, it’s the gadgets.  Just love the gadgets.  It’s the only way my wife will go shopping with me.  I am deposited in either department and told not to spend anything.

That’s hard isn’t it?  But I have satiated my desire for everything Audio and have now turned my attention to everything Kitchen.  I am looking to find tools or gadgets that save preparation time or washing up time.

So what do I need?  A kettle to boil water, obviously, but it’s got to get past the ‘wife’ test. i.e. it has to be matching, functional and reliable.  Simple you would think – but for those in the know – this is not as easy as it may seem.

How much do you pay?  What do you want it to do?   Boiling water is not as easy as you may first think.  Does the kettle have to be automatic, cordless, metal chrome or silver plastic?  Black, pink, green, red or blue?  What brand do we like, aspire to or expect?  Do we want the design to be retro or modern?  How will we fill it and where will we fill it from?  Do we want a built-in water purifier, and, if we live in a hard water area, how long will it be before we have to de-scale it?  Therefore what kettles are compatible with what de-scaling products?

Now, as a bloke I started a spreadsheet however, for my wife all this was in her head.  I was being very scientific and as objective as the analysis would allow.  After many hours of research I concluded that the kettle my wife had selected in John Lewis, 2 weeks previously, was the same as the one my spreadsheet had chosen.

Rule 1: Women are always right (unless they are multi-tasking of course)!

This exercise got me thinking – what time saving devices do we have and why?  Here is a selection:

  • Toaster Dualit – has been replaced twice in 18 months.  6/10
  • Kettle Morphy Richards – perfect.  9/10
  • Coffee Maker Nespresso – fantastic but the coffee has to be bought on-line.  4/10
  • Ice Cream Maker Magimix – used 3 times – pointless.   Too much faff.   3/10
  • Pasta Maker Jamie Oliver – one failed attempt.  0/10
  • Cooker Britannia – 2 cookers and 6 rings – why?  5/10
  • Slow cooker Slo Cook Used 3 times – just use a saucepan.  5/10
  • Sandwich maker Tefal – simple.  8/10
  • Electric Grill George Foreman – bought and binned.  0/10

I am sure that kitchen manufacturers are colluding with the fashionista buyers of kitchenware who demand more kitchen storage.  Tupperware falls into this bracket.  We have yards of the stuff.

Best device so far is the kitchenette blender.  The design is suitably retro and the speed, function and noise is understated.  I am sure we all have similar stories of ‘must-have gadgets’ that never see the light of day.

I know that we, the shallow shopper, only have ourselves to blame, but the books – where did they come from?  Just look around your kitchen and ask yourself, where did that cookery bookshelf come from?  How did it get there and where did all those celebrity chef cookery books come from?

Then ask yourself, when did you last cook from the ingredients upwards?  I ask this as I make a Spaghetti Bolognese, using my Paul Newman sauce, Napolina spaghetti and organic Waitrose mince.

Utensils used include: two wooden spoons, two saucepans and 4 kettles of hot water, bread from the supermarket and a lovely bottle of fridge cold Montana Rose.

Now that’s cooking, man-style!

Concierge Teams deliver results.

One of the issues with teamwork is that it means many things to different people.  A very good friend of mine who is highly successful believes that teams are best left on the sports field.  He believes very strongly that clear leadershipcombined with a huge infusion of savvy is all you need to be successful.

On closer examination you discover that his employees work in small focused groups with each group interdependent upon each other.  Each week he briefs his team leaders on priorities, responsibilities and objectives.  He allows no time for discussion and builds his success around clear command and control behaviours.

However, each month he steps away from his usual weekly behaviours, and invites his team leaders to attend the meeting in a local hotel, where he facilitates a root and branch feedback session on orders, accounts and pipeline.  Production, distribution, sales, marketing, accounts and operations all discuss the disconnect that invariably occur within any month of business.

And here is the first key to his success – continuous improvement and the removal of blame culture.

I was invited along to one of these sessions to observe and contribute.  The first departure from the norm was to see my friend open up the meeting with a summary of company performance and an assessment of his own performance across the month.  This included where he had ‘dropped the ball’ and where he thought he had ‘saved the day’, or when he knew he was on the ‘hot spot.’

Each one of these three areas had three entries and each section was brainstormed by the whole team for five minutes, all outcomes were noted and the process moved on to the next team leader.  With 12 team leaders this process started at 8am and finished at 2pm, a working lunch was provided, and no drinks breaks were allowed.  Toilet breaks were taken at will and all phones, BlackBerrys and computers were banned.  No interruptions were allowed.

By 2pm the outcomes had been pinned around the room and for the next two hours fluid assessments were agreed and solutions found.  The meeting breaks at 4pm sharp.  This happens every month with participants working with each other to find results.  The team has been together for over 5 years and demonstrates a deep respect for each other that permeates across the whole company.

As this process has grown, and trust and team spirit has evolved alongside it., These meetings have developed into a morning’s work, as team leaders develop solutions on the fly.  These are then presented in the ‘saved the day’ slot – and the ‘penalty’ and ‘dropped the ball’ slots are invariably empty.

The afternoon is then spent either with the family or doing what they want.  No one is allowed back into the business until 8am the next day.

The irony is that my friend, who doesn’t believe in team ethics, drives a very successful team-orientated business.  The difference is that he does run a fat structure, a hierarchical business and he has a passionate disbelief in management by committee.

The idea of the team ‘hot spot’ is to flag up clients who are exhibiting behaviours of distress.  Once the team agrees the client’s status, the client is transferred to the incubation team who take full responsibility to bring the client back to full corporate health.  The client is eventually taken back by the original team and the new behaviours fully engaged.

To me, my friend has evolved a system of ‘concierge teams that dominate the organisation.’ Groups of customers are assigned to teams who manage the client for life.  Customers are identified by segment, behaviour, or with customers with certain quintile value or frequency of involvement with the corporation.

Global Outlook

This report was originally published in 2007 as part of a broader paper on market opportunities. In this section we focused on macro economic influences.

Introduction

Knowing who is who within a market will save a great deal of heartache as orders become harder to secure.  Knowing the competitors market and that of your clients is a core requirement.  Technology can streamline a number of internal processes, however it is the people within the business that determine the final outcome of business success or failure.

To know that a new trend is emerging from the progressive Islamic States, namely that of state-owned acquisitions of Western companies may help understand the spheres of influence when talking to Volvo suppliers in the future.  It is widely anticipated that a Chinese corporation will successfully buy the Volvo business from Ford.

However, the sovereign funds of Dubai, Brunei and Oman are also active.  Who would have believed the rumour about Manchester City 12 months ago?

But the emergence of religious fundamentalism impacts on global economic certainty through increased terrorist activity and the use of insurgents in the Middle East battlefields of Iran and Afghanistan.  Latterly pirates in the Indian Ocean have undermined confidence in those traditional trading routes.

In the West consumers are becoming aware of the environment, global warming and alternate energy sources, with the Government looking to introduce taxes for individual carbon performance.  Increases in sales of the Toyota Prius and other hybrid vehicles are testament to this desire by the global consumer to put the environment on the political map.

Predictions that global oil reserves are becoming harder to source, as oil companies have explored extreme environments both physical and political, to release the oil, has led to alternate fuels being developed.  The primary material used is wheat, which in turn has led to a price increase for all wheat-based products including pasta and bread.  This has led to inflationary pressure for domestic economics as global wheat production is adjusted to meet demand.

Bio-fuels may not be the panacea to the solution for the discovery of a more environmentally friendly fuel. According to Volkswagen refining the diesel engine may generate less harmful CO2 emissions than that of bio-fuel, a belief that is gaining increasing support.   Whilst no one argues that bio-fuels are more environmentally friendly than conventional fuels, the cost of production is increasing, as land is required, which in turn requires more machinery and transportation.

Energy Prices

In 2006 wholesale energy prices rose 27% on average, and gas bills escalated by 40%.  This trend is continuing to fluctuate over the next several years, making short term energy prices volatile.  This in turn will undermine the Stock Market returns and the global economy.  Witness the latest Ofcom investigation into Energy companies pricing.

India’s economy has been growing by more than 8% a year over the past four years, while China’s annual growth rate has risen 7% in 1999 to 10.5% before the financial collapse, and that growth is set to return.  Demand for oil is pushing the prices higher as speculators and production demands vie for global position.

However, the consumption per capita  of the Asian markets is still low compared to the West.  The average UK consumer consumes 10.4 barrels of oil per year and the average American uses 26, but the average Chinese uses only 1.5 barrels per person and the Indians use less than 1.

Improved Living Standards

Despite this recession the UK consumer has an increased standard of living today than at any other time in recent history.  Some would argue that the definition of poverty has changed, but compared to 20 years ago every UK household has greater choice.  However, household debt has increased to unprecedented levels to fuel this rise in the standard of living.

Asian and Chinese markets are continuing to show strong signs of growth even as markets contract.  With the purchase of UK car manufacturer Rover and the redeployment of manufacturing to China, the demand for cars will continue, despite the downturn in the West.  Increased sales in air-conditioning systems and fridges in India, confirm that further pressure on energy supply will increase over the following decade.  China and India has a combined population of 4.4 billion people and the international Energy Agency expects demand to grow by 50% in the next decade.

Traditional Energy Supplies

Rising demand for oil presents a unique problem for world energy resources. Until recently no new oil fields had been discovered in the last decade.  BP’s discovery off the Gulf of Mexico, along with negotiations with various hostile countries, ensures that access to energy by the UK is maintained for the present.

North Sea oil started dropping in 1999 and American oil production has been falling since 1970, partly due to the ‘petrol head’ culture and US domestic market quotas, which restrict US domestic market production.  This allows the US to stockpile oil reserves from domestic wells and encourages overseas oil production.  Oil production is now declining in Mexico, Kuwait, Russia and Venezuela.  The Middle East is still the most productive oil region with Iran recently becoming the world’s 4th largest oil producer, but even this country has introduced petrol rationing to avoid becoming a net importer in future years.  Nationalisation of the Venezuelan oil fields is being considered.

Ironically it is forcasted that Iraq is the only net supplier for oil and has sufficient oil reserves for decades to come. However oil production will not be on-line anytime soon.

Oil Reserves

As new oil becomes harder to find and excavated existing oil fields are much in demand, oil will continue to rise.  However, increased oil prices do have one distinct advantage – the more inaccessible oil fields become the more economic they become to turn on.  Hence the land grab going on for Alaska, the investment by global oil companies in Russia and the destabilisation of regional political systems are designed to drive an increase in oil production.

Russia is now leveraging its political stability to encourage infrastructure investment and technical know-how to develop the significant oil fields in some of the most inhospitable areas of the world, all under Russian rule.  The political stability required by adjoining States to ensure consistent delivery is now the primary motivation of the G8 countries.

As energy becomes more expensive, companies in the energy industry will see their profits increase.

Financial Markets

The UK economy relies on invisible earnings to deliver strong GDP figures.  The majority of the UK’s invisible earnings are based on financial and legal services (3% of the UK GDP).  The commissions made by financial institutions in loans, acquisitions and mergers and other financial instruments accumulate invisible earnings.  Corporations pay tax which enables spending on various services the consumer require such as health, education, defence, law and order etc.  A proportion of this is given to the Bank of England.  The balance of funds available from the Bank of England determines how solvent the UK is.  The Bank of England works with the Chancellor of the Exchequer to release funds for government requirements.  However, the Government can arrange loans for other nations as well as borrow money for other countries.

The other responsibility the Bank of England has, is the liquidity of the domestic and global markets.  The UK banking sector provides financial products to the consumer, corporate and institutional investors.  Banks are able to do this because of deposits made by customers’ savings and interest payments on the financial products.

Banks loan cash to each other which is known as the LIBOR rate, this is lower than the rate the consumer pays which is where the High Street bank makes its profit.

The Bank of England sets the interest rate.  The Bank of England Committee sets the rate at which consumers borrow from financial institutions.  The interest rate is set after analysis of various data relating tot the economic development of UK Plc. The interest is reviewed once a month.

UK Debt Mountain

As oil prices rise, so will the cost of all the goods we take for granted.  Our standard of living will start to fall.  As petrol prices increase, so will our cost of getting to and from work, heating our homes and factories.  The cost of a shopping basket will start to increase as the cost of transporting the goods we buy hits our pockets.  Our social behaviour will start to change as we discuss openly the air miles our fruit has cost to reach our dinner tables.  Food prices are soaring.  Inflation will re-emerge its head again and we could experience the effects on our wallet and life-style not experienced since the 1970s.

The 1980s and early 1990s was the last time the UK economy had to deal with double digit inflation, with interest rates at 16%.  This was brought on by a premature desire by the Major Government to join the EU on the back of a depressed UK housing market.  Increased personal debt led to unprecedented business failures, repossessions and mortgage defaults.

Some of the same indicators are around today, whilst the base lending rate is at 0.1% the High Street mortgage rate is currently at 7% and rising depending on personal circumstances.  It is anticipated that 8-10% will need to be sustained before UK Plc experiences a recession similar to the Major years.

Consumer Price Index

With food prices soaring, oil prices getting higher than most experts believed possible this time last year and with cheap supply of goods from India and China in decline, UK PLC will experience sharp inflation in the next period.  As China’s economy grows so does China’s standard of living.  There will be an increase in labour and transportation costs that will ensure cheap supply of goods to the West will decrease.

Food prices are increasing at a rate of 6% annually – the highest rate in a decade.  Fish prices rose 12.6% in the past year.  Vegetable prices are up by 10.2%.

The Consumer Price Index has already breached the Bank of England’s indexs several times recently and the household shopping basket is becoming more expensive due to inflationary pressures.

Several reasons are forcing this climb in prices including the rise of wealth in Asia and the climate change.  A second indicator is the oil squeeze.  This in turn promotes the use of alternate energy, including new fuels made from agricultural products.  Europe wants bio- fuels to meet 10% of energy demand by 2020.  By 2012, half the cars made in the US will be designed to run on 85% ethanol and bio-fuel made from corn.

An increase in US ethanol production will increase corn prices.  As demand increases so will prices for other grains as consumers substitute wheat or rice for corn.  Meat prices will also climb, since most corn has traditionally been used to feed livestock.  Higher meat prices will in turn raise demand for fish.  As land becomes devoted to growing corn, and other bio-fuel crops (such as rape seed and tropical oils) less will be available for food production, adding to supply/demand pressure, food prices and inflation.

Gold

Gold can give value in inflationary and recession times. If central banks allow inflation to rise by keeping interest rates low, currencies will lose value relative to gold.  When banks raise interest rates too high, gold will retain value better than paper assets, so its price will still rise. Gold provides insurance against all economic woes.

 

Credit and Confidence

The free market demands that a financial institutions growth is centred on market expansion, either by geographical expansion or vertical market expansion.  This can be summarised as new product development and/or entry into new territories.

In the mid 1990s banks took advantage of cheap money supply with a raft of consolidations and mergers, to leverage scale and influence over a larger global client base.  Across wholesale, retail and business banking sectors, regional banks combined to form consolidated national operations and new financial products were issued to stimulate consumer growth.  This ‘push’ coincided with de-regulation in the mortgage lending markets.  Lending criteria was reduced to fuel the growth in housing.  This was most keenly exercised in the US and UK property markets, which in turn stimulated growth in global property markets.

Again this stimulated growth in the emerging economies as we strived for cheaper products to satisfy domestic demand.  With the easing of credit lending criteria the Western consumer was able to leverage the debt to stimulate profit and consumer spending.  This helped fuel the expansion of industrial China and India.

The release of cash from these emerging industrial nations to Western companies, released large cash deposits, which were channelled into bonuses, tax and profits.  Western industrial expansion in turn drove demand pressure and, therefore increased value on global raw materials, such as, steel, lead and gold.  This is exemplified by the 10 year high prices experienced in the global gold index.

Whilst there is growth all is well.  If there is a whisper that growth may be reduced, stock prices fall to correct company values against a perceived reduction in demand, which in turn affects the value of raw materials.  This puts inflationary pressure on the goods at the factory gates which in turn leads to wage inflation, as the goods we buy are more expensive.

Whilst times are good, like the consumer, the company hedges its profits at the factory gate on the future demand for the goods and services it produces.  This takes the form of acquisition of competitors, complimentary suppliers, and even a move into different markets to maximise the production capability of plant machinery.

Companies on the acquisition trail will need to invest in the market to satisfy shareholder return.  Shareholders power is held by two investing bodies, the pension fund and the hedge fund.  These two entities hold the power in any boardroom should the stakeholder be strong enough.

Bank and hedge funds place the money for the acquiring company to use.  The return on the investment is invariably based on cost reduction, be that in production costs, the wage bill or the supply chain.  Owning the market is the aim of acquisitive companies.  In the good times Mergers and Acquisitions can conceal poor trading, as well as injecting some much needed cash into the balance sheet.  Therefore finding the true value of any operation requires detail, or risk money.

Corporate activity can translate itself into impressive GDP stats.  Over the last 10 years many domestic markets have expanded quickly with individual Gross Domestic Product (GDP) increasing by 3-5 % as a minimum in the case of Western economies, with the emerging markets of Eastern Europe, growing at faster rates than in the case of Russia, Hungary and Poland.

Geo Politics

Politically the expansion of the EU has provided a feeling of goodwill, as countries previously considered predator nations, now become the workforce for the expanding European trade nation.  In the future this may further complicate global economic growth as we evolve from a two tiered system in the 80s (with cold war determining global economic growth), to a 4-5 tiered system in the early part of the 21st Century.

Financial Syndication

To fuel this domestic expansion Western companies have taken advantage of Western lines of easy credit, which have been underwritten by syndicated banking vehicles.  Western economies rely on the banking community to support companies who are developing new technology, new markets and new products.  Banks need to have confidence in economic stability and market growth.  The domestic banking system in any Western economy is underwritten by the Government’s bank, namely the Federal Exchange in the US, The Bank of England in the UK or the European Central Bank in the case of Europe.

Ironically the countries underwriting this confidence, syndicate this risk across themselves, leading to the unusual position of China owning a significant portion of the long term US bonds.  Bonds are used by governments as financial certificates that can be sold to either institutions or other central banks to release cash for the issuing country.

Bonds are then traded across the global exchanges to increase value.  The closer the bond is to the declaration date the more value the bond has, and when the bonds reaches maturity the US Treasury buys them back at the new market price.

Whilst global confidence remains positive economies remain buoyant.  If there is a step change in global confidence, such as world war, raw material, inflation or market crash, global confidence is affected.  The Sub Prime collapse inflated the global credit crunch we are experiencing today.

Currency Crunch

Here are some facts on the credit crunch:

· The US dollar has fallen by 20% in the last year.  Global companies, many of whom are on the FTSE 100, earn a sizeable percentage of their revenues in dollars.  Falling profits due to a falling dollar could eventually drag down the share price of many of these companies.
· The US has a large currency reserve to underpin the Chinese dollar bonds, but if there is a serious run on the dollar this could be a threat to the world’s financial system.
· Economic growth in the US appears to be stalling as noted by the IMF who expects the US to underperform Europe.
· Reflect on the fact that Germany is just coming out of recession after a 24 + month term.
· The recent budgetary measures introduced by the US administration, combined with radical cuts in the US domestic interest rate, signals that global forces are opposing economic expansion.
· The dollar is now less attractive for global currency investors.
· US inflation is the highest in 10 years, which further undermines dollar performance.
· US Government debt and public spending is at an all time high exceeding $8.6 trillion – the largest amassed anywhere in the world ever.  Bond holders such as the Chinese will be trading US bonds over the next few years for something more secure which in turn puts a downturn pressure on the dollar.
· The US current account isn’t looking that healthy either.  The US GDP stands at 6%, a trigger that normally invokes a run on currency.  The rule of thumb is that it takes a 10% drop in a currency to cause a 1% drop in current account/GDP ratio.  According to the European Policy Institute this implies the dollar needs to fall at least 30-40% to reach a sustainable level.
· When the dollar falls, other currencies go up.  Given the scenario investment funds will move their investments from dollar business to non US dollar based businesses.

Financial Confidence

With the collapse of the global dollar, investors may lose confidence in the financial system and in all forms of paper wealth.  No other currency can replace the dollar in the short term, with the most likely contender the Euro, having its own unique set of problems, including an out of control welfare state, a declining population and problems with immigration which brings on social unrest.  However, in recent months the Euro has started to outperform the dollar.

The Bank of Japan has little credibility as a currency haven and China is not a mature currency.  Sterling has rising government debt and a record high current account deficit.

Prioritising is hard work

Consumers today are time poor and information rich.  From New York to Moscow, Beijing to Sydney, Johannesburg to Tokyo, the consumer is struggling to prioritise.  We are told that globally we have never had it so good, that the global population has never been so well-off.

Equally there have never been so many people on the edge of starvation, witness Somalia, Darfur, and Bangladesh.  Climate control has never before had such a devastating effect on our global outlook and the speed at which we can access information has never been so fast.  Regional wars are reaching our living rooms as countries fight to preserve valuable resources or expand into weaker political territories to secure greater mineral wealth.

It is true that the gap between the ‘haves’ and ‘have-nots’ is increasing, not only in my own country of the UK, but also across all continents.

Poverty, Energy and Climate Control
Poverty, energy and climate control are the three most debilitating factors for a world seeking stability.  If we accept stability as being good for trade, an unstable economy or region does not bring prosperity to its inhabitants.  The more the gap grows between the rich and poor nations, the more demands will be placed on the affluent consumer, and the more manufacturers will demand the attention of the affluent household.  The poorer nations will demand more support from its wealthier neighbour and economic migration will be the order of the day as the affluent consumer moves up the social ladder.

Every action has a positive reaction and as history will confirm it has always been like this.  So what makes today’s events more critical, more exacting and more demanding?

Global Market…
The consumer has to cut through considerable market noise to find the right choice and in today’s world the consumer has a wide choice on where to invest their time and money.
Is it a truism that the value of any product or service has a shorter shelf life today because the consumer has become more sophisticated?

Are the following statements worth debating?
• Consumers have more power than ever before.
• Multiple channels of information mean that it is almost impossible to live a brand lie.
• The ability to change fast is the single best asset in a world that is changing fast.
• Blogs matter.  If you want to grow, you’ll need to touch the information-hungry, idea-sharing people who read (and write) them.
• There are no side effects.  Just effects.
• Indulge short attention spans.
‘Small is the new big’ – Seth Godin.

For many years reports have been published indicating that consumers are more ‘market and product savvy’, that they understand the true value of everything.  Today the consumer intuitively knows what is a good deal and when an interesting proposition has limited value.  As a consequence product life cycles are becoming shorter with the buyer’s experience moving from ‘must have’ through ‘got that’ to ‘what’s new’ much faster.  This puts increasing demand on time and response.

Customer Categories
In his book eMarketing Seth Godin identified four types of people: Prospects, customers, loyal customers and former customers.  By his own admission Seth was wrong.  He revised his theory in his next book, called Permission Marketing, to read ‘Turning Strangers into Friends and Friends into Customers but still he felt this was not precise enough.

In his most recent publication, ‘Small is the new Big,’ Seth defines his theory more precisely in the following soundbites:
• Turn strangers into friends.
• Turn friends into customers.
• And then … do the most important job.
• Turn your customers into salespeople.

It’s simple when you break it down.  Most people are not your customers in fact the majority have not even heard of your product or service.  Most of these people are not your target audience, but they may well be, if they knew you existed and you could persuade them that your offering is worth paying for.

So how do you do this?  As we will discuss later, today’s global market is the most cluttered, centralised and homogeneous market there has ever been.  Global brands emerge over night.  Now global brands are introduced to me on-line and instantaneously.  Like the majority of on-line users today I am weary at first.  But my friends and family will let me know if the offering is responsible, credible and valuable.  Amazon was the first, then eBay, now there seems to be one every day.

In today’s world it doesn’t matter what you are selling you’d better make sure you get your message out there.  Viral marketing can build a brand identity quickly and using standard distribution chains will place the product in the consumer consciousness faster then a traditional media campaign.  From clothes to crisps, cars to shoes, bags to holidays, getting your message out there has never been so important.

Consumer Behaviour
As consumers we now take new technology for granted.  The gadget generation becomes more adept at intuitive value selection.  Companies are adopting more sophisticated tools and resources to attract the right type of customer into their retail space.  With more and more companies experiencing increased revenues from the web, the financial reasoning for retail outlets is becoming ever more marginalised, as we the consumer visit the shops less frequently.

The Retail Unit
To increase footfall retailers are investing in brand promotion, product innovation and speed of service to capture the ‘shopper dollars’.

e-Tailing
On-line retailing has made a significant contribution to how we all shop, with the trip to the shops now becoming a pleasure activity.  More significantly is that on-line shopping, after many years of hype, is starting to deliver the type of numbers to the bottom line that makes the High Street take notice.  The emergence of the on-line grocery shop is evidence of the change in fortune, as we become less fearful of fraud helped by the credit card companies underwriting on-line credit transactions.  Increased consumer spending has been made available by the cheap credit rates available from banks, which in turn has been fueled by competitive global money supply.